Privacy Policy
Effective Date: October 12, 2026
IT PMO Lab LLC ("IT PMO Lab," "we," "our," or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit www.itpmolab.com, contact us, schedule appointments, purchase coaching services, or engage with our consulting services.
1. Information We Collect
We may collect the following categories of information:
Information you provide directly
Name and email address
Company or organization name
Contact information
Project management experience, professional goals, and coaching interests
Information about your organization's project delivery operations or consulting needs
Messages submitted through our website contact form
Appointment scheduling details and responses to booking questions
Information necessary to provide coaching or consulting services
Scheduling information
When you schedule an appointment through acuityscheduling.com, we may receive your name, email address, selected service, appointment date and time, and responses to booking questions.
Payment and transaction information
When you purchase a paid service, Stripe processes payment information. We may receive transaction records, payment status, amounts paid, billing details, and information needed for receipts, refunds, accounting, and customer support.
Website usage information
Our website and its service providers may collect technical information, including:
IP address
Browser and device information
Pages visited
Referral sources
Website interaction and usage information
Cookies and similar technologies
2. How We Use Your Information
We use personal information to:
Respond to inquiries and requests
Evaluate coaching and consulting needs
Schedule, confirm, reschedule, and manage appointments
Deliver coaching and consulting services
Process payments, issue refunds, and maintain transaction records
Communicate about appointments, services, and ongoing engagements
Improve our website, services, and client experience
Maintain business and accounting records
Protect our website and systems against misuse
Comply with applicable legal obligations
We may also use contact information to send business updates or marketing communications where permitted by law. Where required, we will obtain consent and provide an opportunity to unsubscribe.
Submitting an inquiry or booking an appointment does not automatically enroll you in a marketing mailing list.
3. Website Hosting and Squarespace
Our website is hosted through Squarespace.
Squarespace provides website hosting, contact form functionality, website infrastructure, and certain analytics and security services.
Information submitted through our website may be processed or stored through Squarespace and connected services configured by IT PMO Lab.
Squarespace may also collect technical website usage information under its own privacy practices.
For more information, visit:
https://www.squarespace.com/privacy
4. Appointment Scheduling Through acuityscheduling.com
We use acuityscheduling.com to provide online appointment scheduling.
When you book a coaching or consulting appointment, acuityscheduling.com may process:
Your name and email address
Appointment type, date, and time
Answers to booking questions
Rescheduling or cancellation information
Technical information necessary to operate the scheduling service
Appointment information may also be shared with our connected calendar, email, and video meeting services to coordinate your session.
acuityscheduling.com privacy practices are described at:
https://www.squarespace.com/privacy
We recommend that clients avoid including sensitive personal information, passwords, financial account credentials, or confidential organizational data in booking forms unless specifically requested through an appropriate secure process.
5. Payment Processing Through Stripe
We use Stripe to process payments for eligible paid coaching and consulting services.
When you make a payment, Stripe may collect and process information such as:
Payment card details
Billing information
Transaction amounts
Payment authentication and fraud-prevention information
Payment card information is processed through Stripe's payment infrastructure. IT PMO Lab does not require clients to send complete payment card details through our website contact form or email.
We may retain transaction details, payment confirmations, invoices, and refund records necessary for business operations and legal compliance.
Stripe's privacy practices are available at:
6. Email, Calendar, and Video Meetings
We use Google Workspace and connected Google services to manage business communications, scheduling, and virtual meetings.
Information may be processed through these services when you:
Send us an email
Schedule an appointment
Receive calendar invitations
Participate in an online coaching or consulting meeting
These services may process names, email addresses, meeting details, and information shared during communications.
We do not treat ordinary email as a secure channel for transmitting passwords, payment card details, or highly sensitive information.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies for essential functionality, security, performance measurement, and website analytics.
These technologies may help us understand website traffic, visitor interactions, and how visitors discover our services.
Some cookies are necessary for website operation. Other cookies or tracking technologies may be optional, depending on our website configuration.
Where applicable law requires consent for non-essential cookies, we will provide appropriate consent controls.
You may also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
8. How We Share Information
We may share personal information with service providers that help operate our business, including:
Squarespace — website hosting, forms, and website services
acuityscheduling.com — appointment scheduling
Stripe — payment processing
Google Workspace — email, calendar, and meeting services
Other professional service providers where reasonably necessary for accounting, legal compliance, security, or service delivery
We may also disclose information when required by law, to respond to lawful requests, protect our rights, or address security incidents.
We do not sell client contact information or booking details to third parties.
We do not share personal information with third parties for their independent marketing purposes without an appropriate legal basis.
9. Data Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including:
Responding to inquiries
Managing client relationships
Providing contracted services
Maintaining business, accounting, and tax records
Resolving disputes
Meeting legal obligations
Retention periods may vary depending on the type of information, the nature of the client relationship, applicable legal requirements, and service-provider practices.
When information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or securely dispose of it, subject to applicable legal obligations and technical limitations.
10. Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, loss, and disclosure.
These measures may include access controls, account authentication, secure third-party service providers, and appropriate handling of client information.
However, no method of electronic transmission or storage can be guaranteed completely secure.
Clients should avoid submitting passwords, confidential infrastructure credentials, complete payment card information, or other highly sensitive data through standard website forms or ordinary email.
11. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of personal information
Object to or restrict certain processing activities
Withdraw consent where processing depends on consent
Request information about how personal information is used or disclosed
Certain requests may be subject to legal exceptions, identity verification, or recordkeeping obligations.
To submit a privacy-related request, contact:
We will review and respond to requests in accordance with applicable law.
12. Children's Privacy
IT PMO Lab provides professional coaching and business consulting services and does not knowingly solicit personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without any legally required parental consent, we will take appropriate steps to delete it.
Parents or guardians may contact us with concerns using the email address below.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including LinkedIn, acuityscheduling.com and payment processing pages.
These third parties maintain their own privacy practices, and we encourage visitors to review their policies before providing information.
We are not responsible for the privacy practices of websites or services that we do not control.
14. International Visitors
Our business operates from Massachusetts, United States.
If you access our website from outside the United States, your information may be processed in the United States or other locations where our service providers operate.
Where applicable, international transfers will be handled in accordance with relevant legal requirements.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal requirements.
When changes are made, we will update the effective date at the top of this page.
Material changes may be communicated through additional notices where required by law.
16. Contact Us
For questions about this Privacy Policy, our data practices, or privacy-related requests, contact:
IT PMO Lab LLC
Massachusetts, United States
Email: jasontavernier@itpmolab.com
Website: https://www.itpmolab.com