IT MANAGED SERVICES PMO CONSULTING
Build a PMO that scales with your business.
IT PMO Lab helps Managed Services organizations strengthen client onboarding, standardize project delivery, improve portfolio visibility, and build the operating practices needed to scale.
EXPLORE CONSULTING SERVICES ↓
WHEN DELIVERY STARTS TO BREAK DOWN
Growth exposes the cracks in your delivery operation.
As Managed Services organizations grow, the delivery practices that worked at a smaller scale don't always grow with them.
Onboarding becomes inconsistent. Ownership gets unclear. Delivery becomes dependent on how individual project managers work. Leadership struggles to see what's happening across the portfolio. Teams spend more time managing the process instead of improving delivery.
The problem usually isn't effort. It's an operating model that hasn't kept pace with the business.
Projects depend too heavily on individual PMs instead of a consistent, scalable delivery approach.
INCONSISTENT DELIVERY
LIMITED VISIBILITY
Leadership lacks a clear portfolio view of project health, risks, capacity, performance, and where intervention is needed.
DIFFICULT TO SCALE
Processes, governance, and tools that worked with a smaller portfolio start creating friction as project volume and complexity increase.
HOW IT PMO LAB HELPS
Build the operating practices your PMO needs to scale.
IT PMO Lab helps Managed Services organizations strengthen the practices behind project delivery—from client onboarding and delivery processes to portfolio visibility, governance, and project leadership.
Create a consistent, scalable approach for moving new clients from handoff through go-live and transition to support.
CLIENT ONBOARDING
Standardize project workflows, ownership, handoffs, and delivery practices to reduce friction and improve execution.
DELIVERY OPERATIONS
Build reporting and metrics that give leadership a clear view of project health, risks, capacity, and performance.
PORTFOLIO VISIBILITY
Establish the roles, decision points, accountability, and operating rhythms needed to keep delivery aligned.
PMO GOVERNANCE
Strengthen how project managers lead clients, manage risk, communicate with leadership, and drive delivery.
PROJECT LEADERSHIP
WAYS TO WORK TOGETHER
Start with the problem. Build the right solution.
Every PMO is at a different stage. Engagements are designed around the delivery challenges you're facing today and the operating practices needed to support where your organization is going.
01
PMO Assessment & Roadmap
Understand what's working, what's getting in the way, and what to fix first.
A focused assessment of your current PMO and delivery operation to identify gaps, priorities, and opportunities for improvement.
AREAS OF FOCUS
PMO operating model review
Client onboarding assessment
Delivery process evaluation
Reporting & metrics review
Leadership stakeholder interviews
Prioritized improvement roadmap
ASSESS
02
PMO Optimization Engagement
Fix the delivery practices creating friction.
A focused consulting engagement designed to improve a specific area of your PMO—from onboarding and delivery processes to governance, reporting, and automation.
AREAS OF FOCUS
Client onboarding redesign
Delivery process standardization
Roles & ownership definition
Governance development
Portfolio reporting & metrics
Workflow & reporting automation
IMPROVE
03
Ongoing PMO Advisory
Ongoing support for PMO leaders building and scaling delivery.
Recurring advisory support for organizations that need experienced PMO guidance as they improve delivery, navigate growth, and evolve their operating practices.
AREAS OF FOCUS
PMO leadership advisory
Portfolio performance reviews
Metrics & reporting guidance
Process improvement support
PM leadership development
Strategic initiative support
ADVISE
Let's talk about what's holding your PMO back. Whether you're dealing with onboarding delays, inconsistent delivery, or limited portfolio visibility, the first step is understanding where improvements will create the most value.
Schedule a complimentary 30-minute PMO Strategy Call to discuss your challenges and explore potential next steps.
BUILT FROM REAL-WORLD EXPERIENCE
PMO improvement should work in the real world—not just on paper.
IT PMO Lab is built on hands-on experience leading Managed Services onboarding, managing high-volume project portfolios, improving delivery operations, developing project managers, and implementing the reporting and automation needed to give leadership better visibility.
Experience inside high-volume Managed Services delivery.
Led 200+ Managed Services client onboarding projects while leading a PMO portfolio averaging 40–50 concurrent projects and $1M+ in new monthly recurring revenue.
01 — OPERATED AT SCALE
Improvement goes beyond recommendations.
Implemented standardized delivery practices, portfolio reporting, project QA, workflow automation, and Smartsheet solutions designed to improve how projects are managed and how leadership sees the portfolio.
02 — BUILT THE OPERATING PRACTICES
PMO improvement requires more than process.
Partnered across project management, sales, technical teams, support, and senior leadership while mentoring project managers and driving adoption of new ways of working.
03 — LED THROUGH THE CHANGE
HAVE A QUESTION? LET'S CONNECT.
Let's start a conversation.
Whether you're exploring project leadership coaching, looking to improve your PMO, or simply have a question about IT PMO Lab, I'd be happy to connect.
Share a little about what you're working toward, and I'll follow up to discuss how I may be able to help.